Heather is an outspoken advocate for global voices. She raises awareness around microinequities related to language and accent in international teams and helps companies build UNMUTED communication cultures where every voice is heard. Her 2018 TEDx talk titled 2 Billion Voices: How to speak bad English perfectly has had over 150,000 views and is used by university professors and English language specialists throughout the world in their own teachings.
Heather’s views on global communication have been featured in national media outlets across the globe: National Public Radio (NPR) in the USA, ABC Radio National in Australia, and multiple print and radio outlets in Singapore, including The Straits Times and CNA 938 (93.8 FM). She often appears on global podcasts and webinars
During this interview Heather and I discuss the following topics:
- Why we have difficulties communicating with different cultures and groups
- How we can communicate effectively with different cultures in the workplace
- How counter the linguistic bias
- How to go about establishing a sense of psychological safety of cultural differences
- How to establish a culture that celebrates diversity
- How to onboard new employees from diverse cultures
- How leaders can inspire action
If you are interested in learning more about Heather’s resources be sure to check out the following links:
- GlobalSpeechAcademy.com (Global Speech Academy)
- youtube.com/heatherhansen (Heather’s YouTube Channel)
- Heatherhansen (Twitter)
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