Effective date: October 14, 2026
1. About these Terms
These Terms apply to the leadership coaching services provided by Moving Forward Leadership (“we”, “us” or “our”). “You” means the person receiving coaching. If you have a signed coaching agreement with us and it differs from these Terms, the agreement applies.
2. Our services
We provide 1:1 leadership coaching for managers and leaders, usually delivered virtually, as:
- individual coaching sessions;
- coaching packages: Focused, Leadership or Executive; or
- a Custom engagement agreed in writing.
Your coaching agreement, invoice or booking sets out the fees, sessions and engagement period.
3. Leadership Clarity Session
The Leadership Clarity Session is a free 30-minute conversation to discuss what you’re facing and whether coaching is a good fit. It creates no obligation for either of us. We may decline to offer coaching if we don’t think it’s the right fit.
4. Accepting these Terms
By purchasing, booking or taking part in paid coaching, you agree to these Terms. Booking a free Clarity Session does not commit you to purchasing coaching.
5. Fees and payment
Fees and due dates are set out in your coaching agreement, invoice or booking. Applicable taxes are charged where required.
Individual sessions are paid for when purchased.
Buying a coaching package commits you to its full price. A payment plan spreads that price over monthly instalments, charged automatically until the plan is complete. It is a way of paying for the package, not a subscription.
If an instalment can’t be collected, we’ll let you know. If it is still unpaid 14 days after its due date, we may suspend sessions until it is paid, after notifying you in writing. A suspension does not end your agreement or bring later instalments forward, and we will extend your engagement period by the length of the suspension.
If an employer or other organization is paying, see Section 10.
6. Packages, engagement periods and individual sessions
Each package includes a set number of sessions within an engagement period. The period starts on your first session, or 14 days after you’re invited to your coaching workspace, whichever comes first.
Sessions not used within the engagement period expire, unless we agree to extend it. We’ll consider reasonable requests, such as illness, travel, or sessions we had to reschedule.
An individual session must be booked within 90 days of purchase; the appointment itself can be later. If we can’t offer suitable times, we’ll extend that window. If you haven’t booked within 90 days, contact us and we’ll either extend the window or refund the session.
Packages can’t be transferred to someone else unless we agree in writing.
7. Refunds
Coaching fees are non-refundable once paid, except as set out here or in your coaching agreement.
If we end a package early, for any reason, we cancel any remaining instalments and refund what you’ve paid for sessions you haven’t received. Each session is valued at the package price divided by the number of sessions. Sessions used, or cancelled late under Section 8, count as received.
A Custom agreement may set out its own refund terms.
8. Cancelling and rescheduling sessions
Please give at least 24 hours’ notice to cancel or reschedule. A session cancelled with less notice, or missed, may be treated as used; we’ll make exceptions for genuine emergencies. If we need to cancel or reschedule, the session isn’t lost and we’ll find a new time.
9. Ending coaching
You may end coaching at any time. If you’re on a package, the full price remains payable and any remaining instalments continue as scheduled, unless we agree otherwise in writing.
We may also end coaching, including immediately if a client behaves in an abusive, threatening, unlawful or otherwise inappropriate way. Refunds are then handled as described in Section 7.
10. Sponsor-paid coaching
When an employer or other organization (a “sponsor”) pays, you are still the coaching client.
The sponsor is responsible for paying our invoice. You aren’t personally responsible for it unless you agree in writing. Coaching starts once the invoice is paid, or earlier if we’ve received a purchase order or written payment approval. If the invoice is unpaid 30 days after its due date, we may pause sessions until it’s paid.
We may share administrative information with the sponsor, such as attendance, sessions completed and invoicing. We don’t share the content of your coaching, or give the sponsor access to your coaching workspace, without your express consent, except as described in Section 11.
11. Confidentiality
We treat coaching conversations as confidential. We may disclose information only where required by law or court order; where there is a serious or imminent risk of harm to you or others and disclosure is reasonably necessary to prevent it; or where you have given us permission.
12. The nature of coaching
Coaching is a professional development service. It is not therapy, counselling, or medical, mental-health, legal, financial or investment advice. If you need help in those areas, please seek an appropriately qualified professional.
13. Your responsibilities
You decide what actions to take and remain responsible for your own decisions and their outcomes. To get the most from coaching, please communicate openly, attend sessions as scheduled (or give notice under Section 8), and join from a place where you can speak privately.
14. No guaranteed results
We can’t guarantee any specific result from coaching, including promotions, employment outcomes, business results or team performance.
15. Recordings and notes
Sessions are not recorded unless we both agree. We keep reasonable coaching and administrative notes, handled in line with our Privacy Policy.
16. Intellectual property
Frameworks, tools, worksheets and materials we provide belong to Moving Forward Leadership and Scott McCarthy. You may use them for your own development, but not reproduce, share, sell or publish them without our written permission.
17. Privacy
We handle personal information in line with our Privacy Policy.
18. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the fees paid for the coaching it relates to. Nothing here limits rights you have that can’t be limited by law.
19. Changes to these Terms
We may update these Terms from time to time and will publish the current version, with its effective date, on this page. We’ll email current clients about material changes. Changes don’t affect coaching you’ve already purchased unless you agree.
20. Governing law
These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If any part is found unenforceable, the rest still applies.
21. Contact
Moving Forward Leadership
Email: scott@movingforwardleadership.com