Employees have lots of reasons to resist change, from apathy to fear. However, many employers miss the biggest reason their workforce might balk at change: Not all ideas for change are good and productive! 2020 is the year that no one saw coming, rife with business challenges from the pandemic, fires, political unrest, and more. America’s vulnerability to overseas suppliers is a strong argument for manufacturing to return to the United States. However, this will present significant challenges, as American companies try to attain the level of productivity of countries such as, for example, Japan, which has learned to streamline production into smaller footprints. Change is necessary if American manufacturing is to succeed.
Meet Michael
Michael Sanders, PhD, LSSBB, MBA, co-author of Quantum Lean: Taking Lean Systems to the Next Level , has worked in every phase of the supply chain, including as CEO and president of food, energy, distribution, and high-tech firms. He is the cofounder of the nonprofit organization BeehiveFund, which assists companies with production, scheduling, inventory control, and developing quality-management systems. He is sought for his expertise in negotiation, organizational psychology, Six Sigma, quality systems, and regulatory compliance. Michael has a PhD in Industrial Engineering and an MBA from Texas Tech University.
Timestamped Overview
During this interview Michael and I discuss the following topics:
- How his book will help leaders to achieve peak performance
- How Quantum Lean can be found in Leading Yourself or Leading Your Team
- The difference between quality and luxury, and efficiency and effectiveness
- The importance of delegation in a Quantum Lean setting
Guest Resources
If you are interested in learning more about Michael’s resources be sure to check out the following links:
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Scott McCarthy
Transcript
The following is an AI generated transcript which should be used for reference purposes only. It has not been verified or edited to reflect what was actually said in the podcast episode.
K weren’t live, hey, michael welcome to the peak performance leaders, podcast so good to have you here today.
00:00:13
Speaker
Thank you for having me that and good money to
00:00:19
Speaker
so one a you what I like to get out of you first thing: let’s: let’s, let’s throw the heavy bag! First, let’s go! You were here discussing promptly your book, quantum leap, taking lean systems to next level.
00:00:34
Speaker
Now, how is that going to help the leaders out, they’re, listening or watching this podcast hit peak performance for their organizations must go straight for the goods. The yes, yes said well up there. The book is a yeah,
00:00:52
Speaker
hey, it’s kind of a instructional type ah reading, and we put that together, michael author sean feels, and I over many many years of practical implementation of lean systems at me. Also from our background, because call it organizational optimization anyway, but to be tough
00:01:12
Speaker
edited out for over fifteen years to make sure that some of the techniques or tools that are introduced with lean systems are actually broken. Well, some of them are not work and saw it triggered to question. Why is this not working and that we came up with a lot of a test grounds in different industries? And finally, we say: okay, let’s go there right. There,
00:01:32
Speaker
spigot has some nice instructional video bob leading the reader towards using this book as a guideline to implement any type of improvement in their organization. So leaders can actually take this and use many chapters of it in expedite
00:01:52
Speaker
in an expected and much much higher returns in their improvement activities. So from that point I believe it also makes it much easier for the leadership to understand it. They lay out and how the lanes system that truly applies in their environment and and it gives them much
00:02:12
Speaker
better opportunity to quickly. I expect results
00:02:18
Speaker
now here had the podcast. I talk about my three domains of leadership. Those being reading yourself reading your team and leading organization were attacked. My lean and in your in your on your ask your viewpoint of it in quantum leap, some more buy leading
00:02:37
Speaker
organization, but I’m deathly interest to find out. You are there any other aspects of those three domains that stick out to you that you that you and your coauthor written about in your book, and how do we go about applying those in this type of? Ah, in this type of situation scenario a year sat leave the? U the organization
00:02:57
Speaker
or organizational system as a
00:03:01
Speaker
a system of inputs and outputs and add the tools or techniques debt you used to convert the inputs to outputs. So when we talk about inputs, there are a variety of different inputs in every organization. Granted each organizations differ
00:03:21
Speaker
from from one another, but at it stare at at at their core from structure standpoint. All organizations are the same, meaning they use city resources and convert them to set up in the results or products. So up you talk about. If it is manufactured said
00:03:41
Speaker
you have rom and materials, you have your energy, you have
00:03:45
Speaker
people as resources, you have
00:03:50
Speaker
the facilities and, as saw and all manufacturers use the same exact structure, the conversion process, meaning how did they take these resources and how well they utilize them in it.
00:04:06
Speaker
Quick fashion determines whether the end result is going to be sustaining and bring in values, ultimately profits to the organization to be able to keep the cycle continue, and our lot now out in our book vii focus on one important element of
00:04:25
Speaker
this whole digital system- and you always have have tested this and have proven this to be true.
00:04:33
Speaker
The end result the gold, the consequences of all of these activities put in all of these resources in harmony to come together to create something which we call product is the main purpose of our book has failed, so product comes in two forms: obvious stay in the form of goods,
00:04:53
Speaker
this or services. If it’s a service organization, obviously you’re talking about service being the products manufactured in mainly or talking about goods, some manufacturers offer both services and goods as they’re finished product. So the end result is what we focus on, because we bleep end result being must differ
00:05:13
Speaker
and most efficient to reach to the hands of the user is the ultimate goal of every organization. So when you focus on that type of simplicity and look at the structure of the organization to be simply putin in this product in a process of from the
00:05:33
Speaker
moment, you receive the order. We call it inception aura
00:05:38
Speaker
in the in the industry. They talk about o is issued by the customer until the product reaches customers hands in that entire process. We look at product and it’s journey. We focus on that, but it changes it’s shape and form until it reaches it’s final form and shape, and if you really walk
00:05:58
Speaker
through with that, you realize that yes, this is the heart of lean system as well. The idea is to fulfill that order or customer needs through that product as fast as possible as high quality as possible. If you can achieve those, then obviously-
00:06:18
Speaker
and we have proven this again in the book- we have many many examples. If you are able to produce high quality of fast, the cost is the minimum you can ever get, and this goes against our upbringing in our society, particularly mister countries. We are brought up in a way that you cannot have both
00:06:38
Speaker
three. If you wanna have a fast and ah, a quick delivery of what you’re asking for your bitter pay higher price, because it’s gonna cost you more or if you want high quality, really really reliable product, you better pay a high price, because it’s gonna cost you more. Never before we have been told that you can have all three
00:06:59
Speaker
three of them: high quality product, fast delivery to you in lower price, and that is the essence of this book. We are easily proven, that’s possible,
00:07:11
Speaker
much much easier to achieve than what we were taught so in a whole context of ah but ha to view quantum leans message to a leadership type process we are looking into look at the end result make sure that you’re focused on that product on it’s journey from them
00:07:31
Speaker
moment. The order has received until it is delivered to the customer focus on tat tat, be everything else becomes easier to manage easier to lead. Yes, leading people are important. We have been
00:07:45
Speaker
facing a lot of different philosophies and leading people. Many of them talk about lead by example. Many of them talk about variety of different techniques that you can actually motivate people to follow you. We are not against them. We understand that, but there are certain questions when it comes to organizational settings that are really wrong.
00:08:05
Speaker
Take, for instance, when we talk about people, if you ask all the leaders today of manufacturing or even service industry and asked them, what are your most important asset senior organization, most ceos and leaders and even a leadership team are gonna say
00:08:26
Speaker
our most important assets are people. People are the most important message that we have deployed. We have selected, we have hired okay, I understand that, but when it comes down to slightly hard times in the market which acid hits the group first people again, people are immediately. If
00:08:45
Speaker
fired now, what happened to the most important asset, you will preach it
00:08:52
Speaker
and the leading by example, that’s another pet peeve of mine, if you’re leading by example, instead of firing people, why don’t you reduce your salary for two years and take one dollar a year and instead of firing them yet your bonuses and salaries to them? We have a lot of disparity among the top management’s salaries and incentives
00:09:11
Speaker
versus majority of the folks who are really making that organization work you’re looking into some times seventy times, sometimes a three thousand times difference in income level, and when it comes to slight I’m talking a slight stress in the market. Thousands of people get hit the curb
00:09:31
Speaker
no jobs and salaries and bonuses of the top management staying the same and in fact, sometimes the increase because they are able to reduce the cost by firing. People, therefore, they get more bonuses. Yeah. Is that leading by example, obviously not so to bring all of these prospective and have a healthy society
00:09:52
Speaker
very, very a strong economy in communities and overall in the society, you really look into a better perspective, better view of ensuring that all constituents, some organization which means inputs or resources in this case, of course, human resources as well. Then the pie
00:10:12
Speaker
have converted them to finished products. All over them are going to be a radar out equally and properly. The most important thing, like we said, is the end result. The end result is going to achieve high quality fast
00:10:30
Speaker
completion. It is going to be low cost. That is, the key was, is low cost. All leaders will love it because their profit margins are high. Now they’re gonna be consistently been in the market, because they’re providing something that users or buyers are gonna love it
00:10:47
Speaker
in a long term. This is going to be extremely beneficial for them, so the idea of marketing being stressed out or anything like that is not going to really fazed and end. This whole lean concept, as you know, historically, comes from
00:11:03
Speaker
the work work of industrial engineering type approach to organizational improvement and for many decades over a century now, henry ford’s to hear his process of love production systems and, of course, daiichi owner with his sir three major and historic trips to the united
00:11:22
Speaker
states, medium. It forward in classrooms facility and learned as much as possible and went back in and add his add flavor to attend came up with total production system later on. Of course, that system was referred to as lean manufacturing system by while mccain jaws in their eighties a classic book.
00:11:43
Speaker
I called up the machine that changed the world and that’s where the terminology lean manufacturing system comes from, which lay drawn spread out to all types of organizations and now we’re in the midst of that. Is it looking at that? You realize that, yes, the idea of a product be in high quality
00:12:03
Speaker
and fast at the hands of the users, has always been, and did the focus suddenly now are. Most importantly, societies have different cultures and different, of course, are characteristics in japan.
00:12:18
Speaker
The quality of the product is the highest and most important characteristic of of any organization to try to achieve, and thanks to
00:12:28
Speaker
deming who really guided in that country’s industry to go towards quality and now obviously area for, for many many decades, they’ve captured the manufacturing leadership in the world. That quality becomes very, very critical.
00:12:46
Speaker
The quality of the product has a direct relationship with the cost to the society, meaning if the quality of the product is poor, society suffers by pain, deck cost. Now you and I, through our taxes, suffer solar. I can give you a very quick example.
00:13:06
Speaker
Let’s say you go to
00:13:09
Speaker
walmart on any box store, you buy a widget and new paid ten bucks for it. You come home and you try to use it and add something doesn’t work. Well, the quality is not there and what do you do today? You go back to walmart immediately returned and was you return it and they don’t ask questions most of the time in and you say, haha, I’m happy. I got my my
00:13:29
Speaker
annie back, no problem, they’re very happy with it, but take a look at the the deep dive in this scenario.
00:13:37
Speaker
The product costs you something. Let’s say you pay ten bucks and you got your ten dollars back the time that it took for you to go then retrieved at the time that your wasted obviously went out of your pocket, and if you really multiply this, there is a thing called productivity of the society, the whole suicidal productivity in
00:13:57
Speaker
aggregate start suffering and let’s have a small caviar to it underway, return them back debt product walmart.
00:14:06
Speaker
Suddenly you had a slight fender bender know what that happens, and now you’re gonna be dealing with a lot of different chaotic it situations and from assurances from
00:14:20
Speaker
dealing with another person and costing them their time, and all of these situations happen because of the fact that product that you paid for an expected to do the job did not do the job it had a poor quality. So in a grand level, if you take this to larger and more complex products
00:14:40
Speaker
like automobiles and whatnot, you can realize and appreciate how important the quality is, because every slight bad quality in product is gonna cause a lot of problems and lots and lots of costs to society, and therefore you want to make sure that your organization focuses on delivering high quality prod
00:15:00
Speaker
and the other side of the coin for high quality product is, if you have a product that has highest quality in meaning, it’s gonna perform as it’s intended to its best way to perform the function, your cost of producing. That is absolutely minimal. The reason for that is is that you,
00:15:20
Speaker
you don’t go back to try to rework to try to correct some of the mistakes on the product to send it out. You don’t deal with the cost of ah consequential, ah repairs or or robbed and returns from the customer. All of these costs are not be an extreme
00:15:40
Speaker
science to. Therefore, you really actually have low cost and producers and that, as a result becomes faster if you’re able to produce a product in first place without repeating or rework and certain functions are certain steps of that production system. Therefore, you’re gonna be faster. If you repeat step two three times, speakers in
00:16:01
Speaker
the first place was wrong and you’re trying to correct it. It adds to the time, therefore, the time gets really really a larger and larger, but the bottom line is higher. Quality becomes faster to produce,
00:16:17
Speaker
of course, cheaper to produce. The enjoyment goes to the end user. Now you can offer really high quality product to the consumers or to the end users and customers with much much faster way at the same time expect that last longer sold the angel use. They come, they can buy more ammo.
00:16:38
Speaker
I hope this long answer I’ve been around. It gives you a little bit better perspective of how we are looking into the organization and how leaders can actually take some notes on the no. It is wow
00:16:52
Speaker
really stirred eat. You drop so many nuggets in there. I think I need to quickly unpack here for the audience, but one thing I really like the yoke own if it was the middle or in the middle beginning of your whole, your spiel there, but don’t get me wrong. It was a lot of great things in there. I like what you talk about, how
00:17:11
Speaker
the leadership have their say. Oh our people, our number one resource them exactly is, it said time could feel heard and suddenly, oh, let’s, let’s chop the man in power, radio, the the book soon we’re gonna cut the number of people we have. So let’s start me on your ass reese as they say: either you finding efficiencies,
00:17:30
Speaker
oh or or vanguard. Point plainly saying downsizing and I fully agree with you.
00:17:35
Speaker
I was talking to a ceo of a printing firm up here in canada, have great conversation, german measles leader, and he was only there when the two thousand and eight crash happened, how he kept everybody on man. He managed to weather that storm. There are some days when they showed up to work and had apps
00:17:55
Speaker
nothing to do, but he said we will get through this and kept every single person on our didn’t ask how we manage do that by can guarantee you. He probably didn’t fulfill his bank account with a bonus or anything. That’s for sure knew. Any manners keep your money in exactly right, but I like to you know, I’m gonna, unpack all degree eg,
00:18:15
Speaker
just like business stuff that you talked about. I e making higher quality products in doing efficiency, but turning that into a leadership perspective. So when you think about a rate and everything you said is true you, as a at you for the manufacturers out there riven myself, I want to make the best product possible
00:18:36
Speaker
as a leadership, podcast or leadership coach, so young that whole process. How can I make that the best I can make it right and I’m doing some of these things in the back row? Now that’s making it more efficient, making more effective do brand new web cam. That is like four k and all this stuff, that’s making a higher quality product. So
00:18:56
Speaker
so what? So? What is I’m going to? U bringing in more people? Listen to me because the quality of the content is getting higher, I’m reaching more people bringing more people blisters in. I am therefore expanding. My team. I’ve actually expand the team. Now, I’m empowering them to do there
00:19:16
Speaker
your job, so I can focus on the end product yo. The reputation of my business is going up. Why? Because olive I’ve looked at it in from of your very similar approach that you talked about in that whole spiel at you and on of making the best product possible the most efficient to get to the end user,
00:19:36
Speaker
sir, so you can do then any context for sure, and it affects your team because now you’re bringing more people in your retaining people you’re giving them bonuses, because your profit margins are growing up you’re, giving the better training is given them better equipment. You’re expanding all these great things, your organization seem to think profits are up your ear.
00:19:56
Speaker
Are your brand awareness is up your brand loyalty up, etc? Yeah I keep going and going so. Yes, this is in fact a leadership thing for people to be weary about, and I love them when I say taco, jaco, lean and agile know this in the podcast you got doesn’t leadership ago. Bs, it is leadership. I’ll tell you why, in five minutes,
00:20:18
Speaker
correct correct right, so cool with that. My next question, being I’m a huge fan of delegation, I love delegation from a leadership standpoint. Can you talk about delegation in the quantum means setting and how readers can you really apply?
00:20:37
Speaker
Apply that to make it more effective, make more efficient drive your product betters
00:20:43
Speaker
absolutely
00:20:44
Speaker
at anna until your your guard up, obviously it groin and you are. I haven’t high quality product of your old.
00:20:54
Speaker
I have to go back very slightly touch on a couple of terms and then I’ll come back directly answer your question. First of all, we do understand what qualities are just too mountain. Don’t want to make sure that people don’t have misunderstanding of quality versus luxury. There’s always been that issue with people. Even when I was a
00:21:14
Speaker
professor, I was teaching my students many years back. They would have problems. I would give him a very simple example here and there I would say: okay, you have. Ah this is about fifteen years ago I would say you have two cars, you have a chevy malibu and you have a cadillac are a similar size at
00:21:34
Speaker
each one is high quality. Ninety nine percent of the folks at play ever asked they say cadillac immediately res hats, they say. Okay, now, let’s say we have a ah
00:21:46
Speaker
a car that has quite a bit of nice gadget to raise and the woods a working and beautiful. You know chrome and things like that on it. Does it really add to it’s function? If you go head to head what the court is supposed to do, what it is built for, what’s does use of that chevy
00:22:05
Speaker
malibu is not only higher quality than the cadillac, but but also lasts longer. The idea is to get away from misunderstanding of luggage that you can gold plate. Anything you want. You can gold plate the hammer with a head been really really nice and gold and the arm gold
00:22:25
Speaker
and all that, and you can have a very ugly looking hammer in that ugly. Looking hammer perhaps will last ten to ten times longer than the gold plated hammer be you’re, trying to hammer it hard to steal. So luxury is not quality. That’s one thing I want to make sure audience understand. The other says: mister the car guy really enjoy
00:22:45
Speaker
that example, but
00:22:48
Speaker
mean think about it. You have reading it on her own. Yes, yes, a lot of cars that are unknown for their look or luxuries at is settings. Sceneries perform beautifully, they’re fantastic. You depend on em, you rely on every day, so well at the other coupler
00:23:07
Speaker
terminology s. I wanted to make sure that we have it all our audience understand are the idea of quality and productivity.
00:23:15
Speaker
We often talk about effectiveness of the organization or something we do or efficiency of the organization or something we do so with this heavy current correlated references here, because they do definitely feed one. Another quality address is the effectiveness and answers the question of how well
00:23:35
Speaker
you win something or cans, something
00:23:39
Speaker
function or exist.
00:23:43
Speaker
Efficiency address is the productivity or productivity. Equally address is the efficiencies of of that entity. How fast this is the question that you asked how fast a quick death particular entity at each it’s it’s intended goal. So when we talk about productivity and
00:24:03
Speaker
efficiency efficiency bed together, I want to make sure everybody understands when we took my effectiveness, quality and effectiveness year old saying so I haven’t said that get him back to our view. In an end and a quantum leap, and knowing that, yes, sir, the entire idea of of a verb,
00:24:23
Speaker
ah looking into a high quality looking into, how can I make my organization truly have a better product, more competitive in higher quality product? So I can shine and move forward has always been the goal of many many leaders. Now
00:24:43
Speaker
we have a very simple way of address in these situations. These issues we try to be simple, we believe simplicity and can cause and result in better quality complexity is always going to be a create, much much more questionable
00:24:59
Speaker
environment or questionable steps. Therefore, the quality it can be difficult to achieve the simpler. You are better, you are, and if you take that view to organization, you realize that more successful leaders are those who truly understand their products. If they are at the level of the un
00:25:19
Speaker
understanding of the product, they always lead better.
00:25:24
Speaker
Kenneth iverson was one of the great leaders. Data led new core. For many many decades say he was fantastic. He was darling of wall street. At the same time, he ran his organization with a trailer. Ah,
00:25:40
Speaker
not not massive, you know beautifully looking to forty story. Building says whole are all fantastic. Large organization was run with a trailer home. Why? Because he wanted to be at the core and understanding of his products. You wanted to be closer to it.
00:25:59
Speaker
Now we see more and more and more a leadership focuses on dollar. We see them focusing on money, they take away their side. Unfortunately, they start with a product, some of them very quickly, some of them after a while.
00:26:20
Speaker
Let go of that side. They go to the dollar. They become dollar obsessed, as opposed to product obsessed. This is the fundamental problem. With the leadership way you are dollar obsessed,
00:26:34
Speaker
product becomes secondary, ring your product obsessed. This is funny. Dollar becomes primary. How is that happening? Because dollar is generated or money? Is the consequences will result of having a good product? If you don’t have product, you have nothing. Product
00:26:54
Speaker
is the sole entity that causes all the constituents of any organization to come together without that product. You have no need for sailing, you have no need for produce and you have no need for a day. Thinking about dollars, product has to her
00:27:14
Speaker
happened, the old
00:27:16
Speaker
rule, the number one rule for selling. Something is to have that something. If you don’t have something I can usurp. That means you have to have the product before you can even think about selling it. Now,
00:27:29
Speaker
if you focus on the product, you are going to have a fantastic, an easier way of leading your people as well now
00:27:40
Speaker
or in organizations. A lot of layers know
00:27:45
Speaker
build up until the leadership. If the larger the organization, usually the more layers you have yes in in in literature, we talk about the vertical. We talk about flat organization, called organizations. You know it really doesn’t matter it’s the idea of top leadership, haven, quick and fast connection
00:28:05
Speaker
to the product and what’s happening to it in it’s journey through the organization, if you as a leader, are divorced from it or you’re far far off from it, you don’t know, what’s happening to it, then you’re gonna have really really unsuccessful organization in a longer because you’re going to end up like
00:28:25
Speaker
lane of your people in the hard times comes because you don’t understand, what’s going on with your product, the closer you are to their products process of being built and completed, the better you’re gonna have decisions to make, and the reason for that is
00:28:42
Speaker
when we are away from what’s happening to the product until it’s being built, we get all kinds of different scenarios to think about. The leadership now has complex issues to address, and one of them is, I wanna be profitable. I want to be profitable, I wanna be profitable. So
00:29:02
Speaker
the view changes from the source of profit, which is the product to pure profit, which has no basis, and I usually save and the large organizations lose edge. They start selling stocks, not their products, so it take jam general motors, one of the
00:29:22
Speaker
most successful organizations in the world, historically speaking, comes to it’s knees and files, bankruptcy in two thousand and eight fiasco.
00:29:31
Speaker
Why, in my view- and I look at it- they stopped selling their cars long ago. They started folks and and selling stocks. The only thing most important issue in the whole organization was: how can I make my stock, be five cents or two percent higher this month versus next month? How can I do this in any way
00:29:51
Speaker
a tree crees that I can come up together and put tricks and anything I candidates, bite
00:29:57
Speaker
tyson or by any other waste to make my stock have better or higher price? Not only get. My ah is ten my bonuses, but also proved to my shareholders that you know what you’re getting good returns from your investment. How long did that last and every time you turned iran
00:30:18
Speaker
was a lot of issues with g m. Finally, they go file bankruptcy and all those painters, and although investments that were in place, people lost the idea is not focusing on the dollar. The idea is focusing on the product. If you folks on the product dollar is gonna, follow regardless dollar will always
00:30:38
Speaker
be there. The money will come through and you will absolutely have a great successful process of growing your company and begin taking your goals and your objectives has it’s. Also in the literature referred to your north star, higher and higher and higher,
00:30:58
Speaker
and the higher the level of ah north star is or the higher the level of your ultimate goal for the organization is the more success you’re gonna have in every step,
00:31:12
Speaker
I think a in the case of service since your delivery service in the case of service, the same thing happens: the ultimate result is death. In the result, yours is in the form of service. What do you want? You want to have a result. After any interview, that’s going to attract people
00:31:31
Speaker
more and more and more and more
00:31:34
Speaker
in any settings. Those people are gonna, enjoy and understand that what you will broadcast is really beneficial to them. In many settings are book and the method we talk about is applicable in personal relationships. You can have very simple way of looking at your personal relationships and say: okay, the quality of my relationship
00:31:55
Speaker
is dependent upon. How well can I I I I? How will I pay attention to the process of making that relationship and you can take that to all very, very complex organizations? The quality of my products are coming out of siemens corporations or g d. Very complex organization
00:32:15
Speaker
is utmost importance. If that’s the case, then your success by capture more market by grown in the market by getting more revenue common in and then having higher margin, is definitely going to increase.
00:32:31
Speaker
I hope I was able to answer your your your comment and question on this. Are: are you a baseball fan by chance? I love watching it. For yours, associated world series, absolutely has a home run a home run eggs aren’t they did not home it’s so it’s so interesting. The best we don’t wanna. Ask these dis.
00:32:51
Speaker
No tough questions right is from not a question that you normally gets when you think of it that when, when you’re talking weed- but you make its when you answer rate- you do it from the business contacts, but you wrap it up with answering directly to question it’s fantastic. I love it.
00:33:11
Speaker
So. Thank you very much, michael this event fan fantastic interview and ended, be blatantly honest. I haven’t. I was humming and hung over this and, like all the bullets, see how this goes through, that I’ve had have had some people who are in these type of spaces. I eat your lean, agile and ignore all your all these spaces
00:33:32
Speaker
in did interviews with them
00:33:34
Speaker
an oscillator or junk and end up tossing them, because they just focus purely on the system approach, the advice bringing the human domain into it,
00:33:44
Speaker
but you have done both so well done, sir. I am honestly, I am I’m absolutely pleased honored to have you on the show. This been appreciate that her bf, but I want to interject something- and I mean I talk a lot either you’re, absolutely right organizational system, you don’t wanna, be dry like that, because people live lives every day. If
00:34:04
Speaker
you’re not able to connect to their daily work and daily lives,
00:34:09
Speaker
you can be a genius still lower income. Go that far. I applaud you in a way of questions that you ask because to me: if you take that and parallel or align it organizational said it, that’s the inputs right, that’s the resources, the resources and the inputs if they are high quality discursive go questions are high quality, it’s going to
00:34:29
Speaker
attract people, and I applaud you on that. That’s wonderful!
00:34:35
Speaker
So
00:34:37
Speaker
a continuum beds are with the book. I also like to add a couple of quick notes on that, and I think it is a simple way of really view and this, and it hopefully helps people we talk about is simple process where the product is started and convert it to end finished the
00:34:57
Speaker
say, shape and fit ten and and for an ass as the customer intend it. All organizations want to do this, none of them say we are going to have a bad product to sell to people at the same time. No individual employees that, in my experience I have ever seen, I’ve touched I’ve worked with I’ve, been
00:35:17
Speaker
I’ve had the chance to learn from them in every setting ever comes to work in any company in the morning to get up, say: okay, honey, I’m gonna go to work today. I my proposition today to go at a make a crappy product my purposes today up to go at them really really cause problem in my organization with my friends with people just
00:35:37
Speaker
become the source thought nobody does that people go to have an honest work to do a good job. So when it comes down to leadership, be really really need to be very aware of the fact that people are there to do a great job and people yearn to show that they want to show that they are
00:35:57
Speaker
capable of doing jobs. So getting back to your comment of delegation is a good leader. It is your responsibility to find activities to delegate to your subordinates to people because they thrive on day one to show that they can in
00:36:17
Speaker
better and if they don’t have a things to do. If they’re, just stuck in the same thing over and over and over and over, they are a kind of pulled aside and they don’t really know what the purpose is and how the goals change, how the objectives become or excited everyday
00:36:37
Speaker
china top level and you’re not being shared guess what they’re not gonna have fun they’re gonna go through stress, therefore the consequences gonna be whole company is gonna, have less quality product. The occasion to the product is gonna. Suffer you see so from even that angle. It is their response
00:36:58
Speaker
key of the leaders to come up with fantastic way of delegating additional am more and more expected higher turn on higher quality results from their subordinates by giving them the opportunity to do so. People are smart. I have explained
00:37:18
Speaker
this many many times over. You don’t put people in the dark and say that you know what those employees of mine don’t understand. How good is you know what they understand? How good is they understand? How bitter is they understand? How fantastic is you just have to give him the opportunity to prove if you are not given them and delegated really good
00:37:38
Speaker
issues or steps or functions to them, you can’t expect them to perform. You have to take this step. First, it’s a two way street. So leadership
00:37:49
Speaker
is a way of pulling people towards satisfying their desired achievements. That’s my definition. If you don’t know what their desired achievement is, if you don’t understand your pupil and you don’t understand how they can truly express good work,
00:38:09
Speaker
you are a bad leader. Let’s face you can make all the dollars you want for temporary, maybe a year, maybe two years, but after that you’re gonna go guardians. So indeed a delegation is critical. I’m with you on that.
00:38:24
Speaker
If this microphone didn’t cost too much money, mana take advantage, not even drop it, but throw it down, because that was where okay, what a way to wrap this show up like I just feel like we should stop recording period, but now wool wrap up properly,
00:38:40
Speaker
because this has been a fantastic conversation, and I think we’re at the point now where I wanna keep your message powerful and strong, and this is just like a perfect time to wrap this thing up, but before we do wrap up, I got a couple of questions, for you are the first being a question. I ask all the guys here at moving for leadership
00:39:01
Speaker
and there’s a new michael sanders. What makes a great leader
00:39:06
Speaker
well to me, attention can focus to the end result, meaning the product by allowing your people, have a direct and have a direct role in it that high quality product- that is the sign of great leadership in my book-
00:39:28
Speaker
awesome, absolutely love it and like everything today are. Finally, how can people find you can follow you work in the grub. The book is all about you now shameless plugs are allowed, have at it.
00:39:41
Speaker
Oh certainly,
00:39:42
Speaker
the book is easily searchable and obtained by amazon dot com. Obviously you can also go to our website. I belong to. I work for a non profit corporation called be hi fund and the data easy way to access that is w w w bee hive fund now
00:40:02
Speaker
dot, org
00:40:04
Speaker
or b e h. I d e f: u n d, dot or g,
00:40:12
Speaker
and if you go down the first page you can see the book, you can click on it and you’re able to buy that we are non profit. You can reach us to reach out to us. We don’t bite, we don’t charge you if you have any questions up front. If you have any guidance you see see. If you like to know certain things, we are happy to help you. You can call
00:40:32
Speaker
eight hundred number, eight hundred seven, eight nine three, eight three four. We are more than delighted to talk to you to guide you and to heaven help you if, if necessary,
00:40:44
Speaker
again a beehive fund, dot, org,
00:40:48
Speaker
awesome effort. Listeners always is just kinda shown us just had to discern it’s for this episode and check them out. Michael again, it’s been an honor, sir. It’s been a pleasure to have you on the show. It’s been fantastic, absolutely enjoyed it.
00:41:01
Speaker
So thank you for coming out and talk and be more smartly audience of there.
00:41:06
Speaker
Thank you for having me appreciate what you’re doing this is. This is fantastic,
00:41:12
Speaker
read,
00:41:15
Speaker
beautiful! Thank you, sir.
00:41:17
Speaker
Yes, sir, I enjoyed it very much. I meant what I said. Your questions are right on the dot, that’s beautiful than do the serbs and can’t escape for over five years now. So
00:41:28
Speaker
I hope I hope I do okay in that regard.
00:41:31
Speaker
Absolutely absolutely
00:41:32
Speaker
so let me just bring up the kalmar
00:41:38
Speaker
so now one reasons. Another reason why I put this life is because I’m well ahead in recording right now, so this actually will go live not until the twelfth of may so both make great gap, road kill on excellent x, two weeks or two months or fight. What I’ll do is the day goes on
00:41:56
Speaker
live. I will fire up with an email with the blanks. The cover art know that stuff for you and you can fix for you to to share it as you please. So I will I will I’ll put on my network, can be have a beehive network and it’ll be a idiot. You’re gonna be pleased with the level of the audience that are nice relief right yeah like
00:42:16
Speaker
that yeah awesome, and if there’s anything I can do to help you in the future. Please don’t be shy. Rico,
00:42:22
Speaker
absolutely absolute! Where in canada, are you looking at kingston ontario, so well, yeah, yeah, yeah, yeah? Okay, you notice. I didn’t like my. My sisters live in one lives in ottawa. The other one is of course, a quebec side. Al qaeda every two years become a visit. Obviously, last year we couldn’t go it in kingston kingston, it’s beautiful death for
00:42:42
Speaker
I gotcha so gorgeous. I love deathless gab and here’s seven years now and then I will witness will be. This will be. This will be our final final home per se. I don’t think it came up actually in our interview so by day, alex for today,
00:43:01
Speaker
but by by day my day. Job is actually cleaner me, so I’m a senior cleaner by yeah yeah, yeah yeah. I saw you, I saw you on the new profile eyes. I saw you on that. I guess sort of a big thanks is thanks to you and people like you really keep us safe. I really appreciate yep, so
00:43:18
Speaker
it’s been stationed here,
00:43:21
Speaker
the ice since twenty fourteen. So two more years it looks like I’ll, be here for an unknown, probably move again, but it I’ve done quite well and we’ve decided this is where we’re gonna. Once we retire near my wife, and I we well I’m
00:43:34
Speaker
this is where we’re going to live, it’s a beautiful place for sure excellent for nice reading in person. Thank you very much. Thank you, sir. At I meant what I said at as a non profit. If we can’t do anything for you, please do not hesitate to reach out to us sounds more, am delighted to help sounds great.
00:43:52
Speaker
Yes, sir, how right you enjoyed the.