Embrace the AI Revolution: Leadership Innovation and Ethical AI Usage | Ajay Malik | Episode 332

Scott McCarthy [00:04:22]:
AJ, sir. Welcome to the show. So good to have you finally.

Ajay Malik [00:04:26]:
Thank you for having me. Very excited to be here.

Scott McCarthy [00:04:30]:
This is, definitely a long time in the making. It took us a few tries to get this, but we’re here today. And I know it’s gonna be well worth it. So I’m excited I’m excited to dive in, and then excited to talk about with you today a topic which we haven’t talked about much on the podcast, and that is, you know, diving into the world of AI and using it from a leadership perspective. So I guess the first set of thing out of the gate is, like, I thought leading was just about people. Like, where does AI even fit into the leadership space?

Ajay Malik [00:05:01]:
Oh, in leadership, AI comes from multiple spaces, multiple directions. Okay? First of all, if you are a leader, you want to help your team, you want to motivate your team, you want to push your team to use AI. Okay? It’s something that makes people able to do better than what they can do without AI. And, you know, there was this whole thing going on for last couple of years. So do not use AI or in university professors are saying don’t use AI or companies who disable AI. We don’t want our employees to use AI. All kind of things have been happening. And to me, I think of it as somebody telling me, hey.

Ajay Malik [00:05:42]:
You cannot wear eyeglasses. You have to be with your natural abilities. You know what? The natural abilities, what does it mean? Like, if I have some kind of, limitation, I have to live with it, and that doesn’t make sense to me. And I really believe AI is that. AI is an ability. It’s like this. Okay? I always say this. It’s my one of the thing, like, we have five senses.

Ajay Malik [00:06:09]:
Right? And, we all talk about them. And you know what? I personally believe Google Search is the sixth sense that was added to us. Because, you know what? Before that, I did not have access to the information of the world, and now I do. And I have information, and I can do anything, take decisions. Suddenly, I am more capable. It’s a capability. It’s like, do you want to not use Google search? And I think AI is one more level up. AI is giving you even the answer.

Ajay Malik [00:06:38]:
It’s generating the answer for you from the data. Google is like a dictionary. AI is like poetry. That’s the difference. So you get the data, you know, and you want that. I want that everybody should be able and leaders should encourage the team, push the team. They should use AI. That is one way to let people perform more, perform better, perform with less working less hard, perform and have much better work life balance for their team.

Ajay Malik [00:07:08]:
So leaders should encourage that. But there is another purpose of AI, which is another use case. You know? AI is a good mentor. Just imagine as a leader, a lot of times, you know, when people to people feedback, okay, and every leadership coach talks about interacting with people, how to give feedback, how to take feedback, everything. Right? But the challenge is, in spite of everything we do, people have what you call unconscious biases. So somebody says something and you read or hear more than what the person said. And you try to interpret it and you go with that. My boss doesn’t like me, or my boss always has something against me, or something, or my colleague does this, or that.

Ajay Malik [00:07:55]:
Just imagine a new manager, a new assistant here, which is the one which is the middle man or middle woman or middle AI? The purpose is it is the one which is giving the feedback. It is giving you know what? Just imagine AI tells me, hey, Ajay. You are always late in starting your meetings. Why don’t you look into that? It might affect you. You know what? The same statement if my boss had said, it would have ruined my day. And the same thing if the AI gave me the hint on the side, the AI assistant, which is talking to me in privacy, helping me. I’m like, okay. That’s a good feedback.

Ajay Malik [00:08:34]:
I will work on it. AI is a very good middle management, I think. And I think leaders should actually encourage and build those and activate those AI tools for managing teams so that people can do better. AI is a such a unbiased system. It can be. It can be very biased. Okay? We can talk about that separately. But AI, if done on with unbiased, it can be a very good helper for a company to grow, for people to grow.

Ajay Malik [00:08:59]:
I think AI becomes a very good leadership tool to make your teams do better.

Scott McCarthy [00:09:06]:
I I I definitely hear you and agree with you from the perspective of, you know, it can help your your daily life. Right? Like, it can help you do analysis faster. I can go ahead and take a lot of the mundane tasks. Research, really good. Now there’s always questions regarding, the quality of research, that AI is gonna pull out. Right? So that that can be a bit of, a bit of, issue, but, you know, it can help you with a lot of things. Now it’s interesting you brought up, like, hey. From a leadership perspective, it can kinda be a coach too.

Scott McCarthy [00:09:40]:
You gave the example like, hey, Jay AJ or Scott, you start all your, your your your meetings, you know, a bit late. That’s an interesting example. Now I actually have for my paying clients an AI chatbot, which is, we call it ScottBot. And ScottBot is a closed AI tool where it only has access to the information which I give it, which of course is all of my my work and resources I have available to me. And that enables users to go ahead and ask questions such as like, hey. I have to have a difficult conversation with an employee. Can you provide me some guidance? Why do you think tools in that nature haven’t necessarily truly caught on much yet? I don’t hear of leaders out there embracing those types of things.

Ajay Malik [00:10:25]:
So there is a reason for that. Okay? The reason is we are going through a transition. Okay? And this is a mass transition. You know what? Everybody. So there are a lot of people who are you can call them non believers. No. Right? A lot of people are, like, my life is going good, and I’m doing well. I don’t want somebody else to tell me how to do it.

Ajay Malik [00:10:49]:
Okay? A lot of people are there out there who are unaware. They don’t fully still understand. You know what? You know what? To me, you some people and especially, like, if you are in Silicon Valley here, everybody’s like AI. Everybody’s already you know what? We are actually almost ready to put people on the Mars and, have communities there, and world is moving that fast. It’s not. Okay? Over 3,000,000,000 people still do not have Internet access in their life. So they don’t know what’s happening. Okay? AI is quite far.

Ajay Malik [00:11:25]:
There are people who are living with, like, less than $2 a day income. They are focused on the water and the basic rice. So there is a bigger problem out there for a lot of people. A lot of communities are busy day to day. People like people who are working very hard. Okay, and not not poverty. Like, even middle income group working very hard, okay, or a Uber driver working very hard, making a living. That person does not have time to learn new skills.

Ajay Malik [00:11:53]:
Okay? They hear it, but it’s not affecting them. So what is what I’m trying to say is AI has not touched a lot of people yet. It needs to be democratized. It needs to be available to people so that they can do better, but it is still, like, less than 1% people in the world are fully aware of it, and a much smaller percentage are actually using it. So that’s the whole thing. So it’s like and leaders, it will take time. It’s a transition, okay, when people will start using it. But it will.

Ajay Malik [00:12:24]:
I can guarantee you. Well, that’s what I believe strongly. Right? It will happen. It is like, you know, the software. When the software happen, Windows happen, spreadsheets happen. You know, other day, I was watching something in Netflix, and I forgot the name of the serial. Very good one. And this guy says, so it’s, like, something about nineteen seventies.

Ajay Malik [00:12:45]:
The guy is saying, so do you want to take all my books and put them in one computer? What do you like, that that doesn’t make sense. Why will I have my old books, accounting, everything in a computer? That just doesn’t make sense, the guy said. And today, look at it. What did it? Everything is there. You know what? In India, also, right, like, when I was growing up, everything was in books, paper. All ledgers, accounting ledgers maintained on paper. Everyday expenses, sales, everything. Everything is digitized.

Ajay Malik [00:13:20]:
Everything is digitized. Everything became software. And you know what? Even my mom understands. Like, you know what? When the cable box is not working, she’s like, yeah. That software needs upgrade. I’m like, wow. Cool. She’s, like, figures out the software and hardware are two separate things.

Ajay Malik [00:13:34]:
Right? That’s the same thing. AI will become like that. It’s like, I give you one example. Cruise control in the car. We don’t even think of it as an intelligence innovation. It’s an AI system working. You’re doing something mechanical, maintaining all the based on the physics and everything, it’s maintaining it. And it does pretty good jobs.

Ajay Malik [00:13:55]:
It has become such a good job. Nobody says, oh, my car has AI. People said my car has AI when the steering wheel tries to give you alert that you are missing the lane. Right? That’s the thing. AI is will become like that. And once it becomes like that, we will again no longer see things as intelligent or smart. You know, like, lot of overused words? Smart TVs, smart fridge, smart days, smart desk, intelligent. They will go there.

Ajay Malik [00:14:19]:
They will just become part of the features inside it, and people are living with it. That’s how I see, and AI will become that. Just give it some time. Just give it some time for that. But until then, people have to start building the tools. You will see lot of applications and lot of AI too. People will figure out. You know what? When the search engines came, you had Google, Alta, Visa, Yahoo, many other engines came.

Ajay Malik [00:14:47]:
Right? Still are out there. There will be some big ones. You know what? There is a, like, chat GPT was there, then cloud. And you know what? Earlier, cloud started. Chat GPT was much better. Today, chat GPT is cloud is much better than chat. Okay? So things change, and it will keep evolving. This world will keep evolving, but that is a place platform.

Ajay Malik [00:15:07]:
But then people will build amazing applications. Like you said, Scott Bob. People need it. Everybody needs it. Okay? I have a website I created a few years back, fakeme.ai.I there is nothing there. But the whole purpose was conversations with me in your contact with with your contact as if I know you and you know me and conversation is only about that privacy. So you can talk and we can do things. Happy birthday also.

Ajay Malik [00:15:33]:
I think those things will happen. Consultations, the coaches, coaches, advisory, the assistant, the manager, all these roles will lot of work will get moved out and people and we do. Like, in my company, we have bot to bot conversations all the time. So, like, you talk to a bot and bot says, oh, this part, I don’t know. Let me talk to this one. Like, it gets on the other bot. So it is so world is moving in that direction. I really believe

Scott McCarthy [00:16:04]:
You know, I think what I hear at its core, it’s, you know, it’s just change management at the end. Explaining to people, testing, not solely jumping in right away, but, talk about its benefits, highlighting its benefits, not ignoring its challenges that it provides. What I’d like to do, AJ, is kinda role play for a little bit here

Ajay Malik [00:16:25]:
Mhmm. For a

Scott McCarthy [00:16:25]:
couple of different scenarios. So I’m gonna throw a scenario at you, and what I like to hear is your perspective and your feedback on how to deal with this situation and the you know, people being challenged with AI. So I’m a young guy. Right, I’m still a young guy, and I’m all embracing it, but my superior doesn’t want to. Right? All they see is negativity and security issues. And and by the way, I’ve worked with a guy who’s like this. And as a as a person who, like, embraces technology, it’s really tough for me. So I’d love to hear your your input on, like, okay.

Scott McCarthy [00:17:02]:
Well, how do we get them forward thinking? How do we convince them that, like, we need this type of tool in our organization?

Ajay Malik [00:17:10]:
So it will all it will be there. I really believe that. There will be people who, as I said earlier, there are people who are unbelievers or who are unaware of actual benefits. Right? Or people just sometimes don’t want change. Okay? So this will happen all the time. Okay? And, like, you are interrupting their life or everything by saying this is how it will happen. Okay? So first of all, as a person, whoever, right, this young guy, my first advice is make sure whatever you are doing with the AI, you have that privacy and security on top of your mind. Okay? Mhmm.

Ajay Malik [00:17:48]:
Yeah. If you have the data, which you just leak it, ask a question to chat GBG or somebody and or other, it goes out in cloud. You are leaking the information about the company. So be very conscious, be very aware, and do not do that. Okay? Because that can be very hurtful to the company in long run for many reasons. So just don’t do that. So because if you start something using that, you have already gone into a world where there is no return after that. Like, the person who is a naysayer or doesn’t believe it is not gonna help you.

Ajay Malik [00:18:25]:
So you have to always establish the ground solid that, hey. My data is not leaving our office premises. My data is not leaving or going into a cloud activity of, like, you know what? People add very easily. I added a new transcriber AI. You know, I can add it in my Zoom call or Google Meet. It does everything. Hello? All your call, everything you discuss is going somewhere. And the people it it is going into a and you know what? It’s not about the company you are using could be a bad company.

Ajay Malik [00:18:54]:
It’s a bad element. No. But clouds do get hacked by really you know what? The hacking industry is a $300,000,000,000 industry. There are people whose whole job is to hack. They are just sitting every day trying to figure out how to hack and hack. So you are competing against that. So don’t let so make sure that privacy and security is on your mind, first of all. That’s your ground.

Ajay Malik [00:19:17]:
But then think of the clear value add usage, not as a gimmick. Do not think of AI. AI can do so many things. We all know that. Right? I can create songs. I can create videos. I can do this. Right? Look at the thing that the person, your manager or peer or anybody, who is, like, kind of, like, not into it or doesn’t want to talk about it, pick one problem that helps that person.

Ajay Malik [00:19:47]:
Pick one problem that helps the business. Pick one pro don’t don’t go into this, I am doing it for myself and it’s amazing. No problem. That hasn’t happened. It’s good. Do that for yourself. And, of course, as I said, privacy and security is your first ground. Never leave that ground.

Ajay Malik [00:20:04]:
But then you go with one problem. What is something that could be on top of your mind or top of the mind for that person, your manager, who is not interested in AI or the company? Or what is something that you can do for that company suddenly if you change the game for them? Just focus on one use case. Proof is in the pudding. You show it, and AI always becomes beneficial. People suddenly see it can do this. I did not know it could do this. Okay. And you know what? Oh, and that that person will say, but my data where is the AI? What model you are using? Where the data is going? Nobody buzzed.

Ajay Malik [00:20:40]:
Everything is private. Everything’s secure. Nothing goes on. That is the thing. That’s why that that ground has to be like this because otherwise, whatever you sell will not sell. Okay? So do that and then pick a use case, I think it will work out. I really believe that. I have seen that people I have seen that.

Ajay Malik [00:20:57]:
I had a okay. I can tell you a real life story. I had a conversation. You know, we do cold calls for lead generation for the business. And this guy who showed up, he said, okay. You know what? I joined, and I know you are trying to sell me AI and applications and everything. However, I can tell you. I don’t believe it.

Ajay Malik [00:21:18]:
He said this like this, like, first line. I don’t believe it.

Scott McCarthy [00:21:21]:
Doing on the call then?

Ajay Malik [00:21:22]:
Yeah. He said. Right? And he just he’s here to tell me that I don’t believe in it. He said this is a fad. It will go away and blah blah blah and everything. I talked to him. I listened to him, and he’s my customer today. He’s using it.

Ajay Malik [00:21:36]:
That’s the thing. It’s like the people need to figure out because you know what? Because there is so much and you know what? Like, in any technology or anything, there is so much snake oil going on because AI is not super intelligence. AI is just artificial intelligence. AI can do things. And once you try to bring it and put the clarity, I think the people start believing it. They will. Because they see the value. And the value comes from where they will save the time, where they will be less prone to making mistakes, less prone to errors.

Ajay Malik [00:22:08]:
Right? They will be able to produce higher quality and, of course, if their data is safe and privacy is there, then they’re good. Yeah. Because people are very picky about it. You know what? In fact, I noticed that, like, lot of I don’t say it’s young or old. Lot of people are generally not as careful about their privacy at security. Right? Like, people post everything on Facebook or Twitter and everything and, you know, it is leaking lot of things. You know what? It is. Like, you know what? I’m sitting here and I put the picture, it leaks it.

Ajay Malik [00:22:41]:
Small logo there, Hilda. Somebody can see and then people immediately know where the location is. So much information gets leaked without even us realizing. That’s the key.

Scott McCarthy [00:22:50]:
No. There’s so many great points in there. You know, security and privacy, super important, absolutely crucial, especially my my my line of business.

Ajay Malik [00:23:00]:
I

Scott McCarthy [00:23:00]:
actually don’t know if we even discussed this, but, so this podcast and my business is a side hustle. By day, I’m a senior senior Canadian army officer. So security and privacy.

Ajay Malik [00:23:11]:
Oh. Oh, wow.

Scott McCarthy [00:23:14]:
Right.

Ajay Malik [00:23:15]:
Oh, wow.

Scott McCarthy [00:23:16]:
So yep. Yeah.

Ajay Malik [00:23:17]:
So you cannot type, like, you cannot yes. Absolutely. I I really believe with it. Same thing from medical perspective. Okay? All the information, every business, you know what, every idea you have. You know what? It is leaking. You know what? In Google, when every time you search something, Google knows what people are searching for. Google knows before anybody else.

Ajay Malik [00:23:36]:
Right? That’s the key. And the AI, again, the same thing. If you use it, somebody else is getting all the information. So you have to figure out how to run things with privacy and security. Then I think AI is amazing because now AI is just a software. And AI is software. It’s nothing different. It is software.

Scott McCarthy [00:23:56]:
Yep. For sure. But the real kicker, which I which I think you nailed there, was two thing twofold. One, don’t make it about you when you’re bringing this to a superior. And, like, it’ll make my life better. It’s all about me, blah, blah, blah. But if you make it about what it’s going to bring to the organization, the company, how it’s going to enable the bottom line, how you can do more with less time and all this stuff. I think that is how, you know, I always say you need to speak in your audience’s language and then superiors, especially business role, like, okay.

Scott McCarthy [00:24:30]:
What’s the what’s the impact to the bottom line? If you put it in those terms, then you’re going to, you know, you’re gonna have more success. Now what I’d like to do in the next scenario is flip the script.

Ajay Malik [00:24:43]:
And, you

Scott McCarthy [00:24:44]:
know, I’m the leader, and I’m I’m pushing AI to my team. And I gotta hear it now because, you know, I’m trying to do some modernization projects with my work, and the first thing I’m always constantly aware of, Cogs to make sure I explain is this is not about cutting jobs.

Ajay Malik [00:25:02]:
Right?

Scott McCarthy [00:25:05]:
Because as soon as you you people hear modernization, innovation, efficiencies, their mind immediately goes to cutting jobs. Like, no. This is not. So I can just feel the the the pushback from a leader who wants to start implementing these tools of, like, well, you just want to take jobs away so you don’t have to pay so many people. How do you what advice do you have the leaders out there for them to, you know, provide the say to their teams to convince them otherwise?

Ajay Malik [00:25:36]:
I had this conversation with so many people already. Right? All the time. Right? I and you know what? Here is the thing. I tell you this. I would be lying if I said AI will not cut jobs. AI will cut jobs. The thing is AI will cut the jobs, cut the roles in which if it can be done remotely without supervision, right, or anybody can do it, it’s just about how to do it, if the automation can do it, it will get done the job. If the job does not if the person is not helping the organization in a way which is a unique skill that person brings to the table, it will.

Ajay Malik [00:26:19]:
And you know what? A lot of people it’s a sad thing, but a lot of people think they don’t bring skills to the table. They want the job. They just want the job, and that brings so much fear. They will cut my job because they won’t need me. Yeah. I can do everything. Yeah. I can write it.

Ajay Malik [00:26:37]:
No. This is what you tell and you see this. This is how it works. Okay? AI is not going to replace a % of you. The first fifteen percent. What is the problem? That is you defining it. What are you trying to look to solve? And then AI is a brainstorm where AI will give you a lot of information. And then the last 15% is again you deciding what to do with the information.

Ajay Malik [00:27:06]:
AI is just enabling finding meaningful information faster. Okay? AI is organizing it, but there is something has to be said about, like, how you use it. And that you, the human in the loop, the human using the AI, that is the value. But you know what? Every time you use AI and I will give you this example. Right? I have seen this. So we we did AI for a company for customer support. Okay? And we said, oh, yeah. Yeah.

Ajay Malik [00:27:34]:
Yeah. You can use it. And the company was doing they would get about 8,000 tickets, customer support tickets every year. They were spending about, they had outsourced to a company. They were spending $40 to solve for ticket, flat fees. And, average resolution time was four days for tickets, and their teams were running hard and doing. We said, no. Use AI.

Ajay Malik [00:27:57]:
Right? So immediate, you know what? Because a lot of tickets can be solved by AI automatically. AI can reply to email with contacts, personalized experience, and all that stuff, and we implement it. Okay? It scared the customer support people because now what will we do? We are gone because now AI is going to do the customer support. Guess what? Nothing happened. In fact, they added two more people in the same thing. And I tell you what, this is so interesting. They were paying for the AI. They added more people in that team.

Ajay Malik [00:28:25]:
However, what they got, their average customer resolution time became eight hours. Because 60% tickets were getting dissolved by AI. 40%, so the team could had to focus only on that 40% so they could do faster. So they were the customer satisfaction group. So it was like, oh, nice. Our tickets are getting resolved faster and that same thing. And now there were people because now we are using AI, they needed to have people to make sure they are managing the AI better because now you have people to have the skill to manage the AI so that AI can keep helping them. The AI, which is helping 60% of the tickets, needs to be always good and running and all the other things that are needed.

Ajay Malik [00:29:02]:
So suddenly and the people are running. People are using the same customer support thing, which was like, oh, we will get removed. They became really powerful and useful, and they become they started shining because they are resolving the tickets in eight hours rather than four days. Same team, same people. That is what happens. The AI makes you look better. People only look at it how it will start. But suddenly, when you start performing well, and it takes time for people to understand that a person who is performing well is never eliminated by the company, whatever this.

Ajay Malik [00:29:37]:
Nobody eliminates somebody. Hey. You are doing so well, and all the things you are doing so amazing. Let’s cut you because we don’t need you anymore. No. Because that person will do more, and the person has more bandwidth and capability to do more. Person has learned more. Person will be much more valuable.

Ajay Malik [00:29:54]:
That’s where people move from level one to level two of their career without even realizing when they start using AI. And you have to tell them that AI will % risk. AI will cut your job if your job was actually so mundane that there was no intelligence used in doing the job ever. But if there is any intelligence, oh, yeah, you will be there. But jobs will get cut otherwise. So if somebody has a fear, I totally understand. But here is the thing. Now you explain it from the other side.

Ajay Malik [00:30:27]:
Let me tell you one thing. It’s not that AI that’s going to take your job. I can tell you this, and I can promise you. It’s people using AI will take the jobs of people not using AI. So you want to move yourself in that side. Move into the side who uses the AI. Okay? So I give you one example. There is a person who is monitoring 20 monitors in Walmart store for security to see if somebody’s shoplifting.

Ajay Malik [00:30:55]:
The security guard is sitting there looking at all those 20 monitors all the time and making decisions and doing things. Right? And now then compared to another store where the security guard is monitoring. However, these cameras have AI, and cameras are looking in the monitor, and the monitor shows up then alert that there is something fishy going on on this eye. There is something fishy. That’s all. And now the security guard who was looking at 20 screen and deciding on those was actually missing. He was not able to do his job very well at all. But now, since the AI is helping, now the same guard is able to do job better.

Ajay Malik [00:31:36]:
He can focus better. He can do things. That’s the thing. AI just helps people to do their job better. So security guard will not get replaced. Instead, what will happen is now the security guard is more effective and you know what? The shoplifting will reduce. Sub costs, business profit will increase, and that will actually go back to somehow, maybe in the salary increment for the guy. That’s the thing people have to really AI is such a helper in so many use cases.

Ajay Malik [00:32:03]:
And but it is the thing. But if that security guard was using cameras and there is another security guard, a company comes, hey. We offer so this is the business. I provide security guards and monitoring system. Another business comes, I provide monitoring system with AI. Same security guard will be able to do better. Which system will you use? That company, that product. So everything which has AI enabled, business wise, that will start getting you people who are doing things with AI, enabling, creating video.

Ajay Malik [00:32:33]:
I, myself, my own personal productivity increases because I can write emails better, faster, higher quality, create proposals faster, do things. So if you have an employee and you tell the employee, hey. I need something. And the employee gives you back in, like, ten minutes, say, or it is. Won’t you love that employee or you will be like, oh, that is he used AI. So let’s fire him, and I will do it myself. It doesn’t work that way. You need that human in the loop to get the things done.

Ajay Malik [00:32:59]:
It will always be me, what do you say?

Scott McCarthy [00:33:03]:
I love it is what I say. But what I really love is your your honesty and your, like, hey. It is going to take some jobs, which I fully agree with. And from well, everything you said was 100% sure. Don’t get me wrong. What I’d like to add I think what I would like to add for leaders out there is, like, for those that you’ve identified, like, hey. Like, you know, this is where this job is gonna get cut, or we don’t need as many people doing this role now because AI supercharged us. Right? Like, maybe you’ve gone the security guard example, for example.

Scott McCarthy [00:33:38]:
Right? You’ve gone from needing five down to three, perhaps, for some reason. Then and you got, you know, that superstar person, like, well, what other role can they do?

Ajay Malik [00:33:49]:
And David

Scott McCarthy [00:33:50]:
Because give

Ajay Malik [00:33:51]:
us a sponsorship?

Scott McCarthy [00:33:52]:
Right. Because we’re all missing people. Everyone is short staffed. We’re not doing as much as what we could. So, like, hey, what other role could you go ahead and put them in now? Because you got someone who knows your business. You have someone who you identified as as a great, you know, person and hard worker and all the values that you’re looking for in the employee then. Hey. Alright.

Scott McCarthy [00:34:15]:
You know, you’re not gonna do this anymore, but, you know, are you interested in this over here, this other role? We’ll train you. We’ll keep you on. And if you want it, it’s yours. Like,

Ajay Malik [00:34:27]:
life is say no to that. Yeah. Yeah. People want to learn. Actually, you know what? A lot of people a lot of people want to learn. A lot of people will learn. Right? And people will change. People never get opportunity.

Ajay Malik [00:34:38]:
People never get opportune. And so one thing I will say, it is our responsibility because I do believe that the job will get eliminated. I do believe that people skills have to be upgraded. I think it is you can call it a social responsibility for the companies. It you can say Yeah. Come as a social responsibility for us as a human, right, to help others, enable others to learn new skills. People don’t get time. I really worry about that.

Ajay Malik [00:35:07]:
A person who is, like, driving a truck every day, right, and he’s driving a truck twelve hours a day, every day. He is not learning a skill, and then some other company comes self driving trucks. We need less drivers. Boom. Jobs will get. Though people do a lot of people do not have time to learn and grow. I think people have to be well, it’s a like you said, it’s a dream. My dream is, like, you know what? People who do not have they are so busy in day to day job so much.

Ajay Malik [00:35:42]:
Somebody somehow, either governments or big businesses have to give them an opportunity, like, just sixteen weeks to learn a new skill so that they can use for themselves. People are so busy making two ends meet, earning for the family, earning for themselves, their responsibilities, their mortgage, their children’s school, or so many things. They don’t have time to learn AI. Somebody has to really help the world. I think we have to do that. This was not needed for software when the software came. It is definitely needed for AI because AI will affect a lot of people. It will actually affect job.

Ajay Malik [00:36:19]:
It will affect everything will have AI. If people have not learned the skill, people have not grown, I think we are not doing for the humanity. We have to put some effort. I really believe that. Very strong.

Scott McCarthy [00:36:31]:
Now you’ve you’ve mentioned learning, a number of times here and taking to the line. You know, do you got any resources or know of any resources to help people learn the skill of using AI? Maybe, you know, you got the listener on the other end of this podcast, like, alright. Scott, AJ, I I I surrender. My hands are up. White flag. Okay. I will embrace AI, but, like, how, where, you know, what can you say to the to that person?

Ajay Malik [00:37:01]:
Number one, I can say, I’m available. You can ping me, message me, book some time with me, and I can help you one on one. I’m available. I will make time. Okay? I say this. Internet has lot of resources. Can you look learning AI, how to do there are a lot of resources out there, free sources, free but you know what? The key thing is people need to get time for that. I really believe there has there we have to have some initiatives around the world for upgrade the sales.

Ajay Malik [00:37:30]:
I’m worried about that. Okay? So that that part, the governments have to do it. Businesses have to do it. It has to be part of it that you are contributing 10% or something to train the masses for that. But and the people who know, like, I know I should train. Anybody else who knows, they should make some time. Because you know what? This is not something where money will help. This is something you will have to actually give give time so that people can learn.

Ajay Malik [00:37:58]:
And I think it has to be done. There is no other way. This knowledge has to be given to everybody so that they are, like, you know, you talk about it. You meet people, talk about it. Tell them. And so that make them aware. That is first thing. The moment people become aware, they will probably think that, okay, I need to do something about it.

Ajay Malik [00:38:17]:
So spreading the awareness itself is good. Right? Then having some resources as you said. People and I tell you there are a lot of people. I am not alone. I’m lot of people are thinking and wanting to help and wanting to do something, and people have time, bandwidth. And especially, hey, if I’m using AI and if I’m using AI well, I So I have more time to help so I can help people. And I want to and I think there are a lot of people like that. Use them and then, of course, use the Internet resources.

Ajay Malik [00:38:45]:
Even, like, big a lot of online universities provide AI courses, How you can use AI? How you can do comp engineering? How you can do this, that? How you even in the coding world, if you want to go no coding world, understanding how to maintain, what are the challenges, what are the systems. Look at it. Nvidia. There is a whole hardware market because of AI. There is a skill set growing. How can I become a good hardware engineer? How do I become a support engineer? How do I become a sales and engineer? Help those things. There is lot of new industries developing. And you know what? I think people can become part of this somehow.

Ajay Malik [00:39:22]:
That’s how they will have to transition. But somebody has to really work on it, help people to have to do this transition.

Scott McCarthy [00:39:29]:
No. It’s awesome. You know, you mentioned that people can reach out to you if they if they need some help. That’s a great transition to the end of the show where I offer you to go ahead and and, you know, how how can people find you, follow you, be part of your journey? You know, it’s a shameless plug. It’s all about you right now. So go ahead, AJ.

Ajay Malik [00:39:51]:
Nothing in LinkedIn. I’m on LinkedIn. LinkedIn is the platform. My name is Ajay Malik. Find me on LinkedIn. And you know what? I use 30minutes.com. That’s like a Calendly link. So you know what? 30minutes.com/AjayMalik/call.

Ajay Malik [00:40:06]:
30 minutes with me. Talk to me. Anything. There is no cost or anything, conversation. Even I’m not selling. If I have to spend more time with you, you want to learn more, I’m I’m game. I’m not selling. I don’t I’m not in the business of selling my time for education.

Ajay Malik [00:40:21]:
So don’t worry. I I have my own products, and we have a business around it. So if you want to learn how and people do that. I do that all the time on the LinkedIn also. I post some time. If you want, like, if you think you are stuck in career, if you think how do I grow, how do I and now you said, like, two problems. I think those are good. If what if my boss is saying no to AI? How do I get navigate? Right? Or if I’m wanting to do AI in my company and everybody says, oh, no.

Ajay Malik [00:40:50]:
You are doing it so that I will all get fired ultimately. So, you know, how to navigate such situations? You know, feel free to talk to me or anybody else who knows who’s talking about AI. AI is you have to make time for it. So LinkedIn, come to me on LinkedIn or book some time with me. That’s it.

Scott McCarthy [00:41:07]:
That’s awesome. I will I will go and, give some support to the use of AI. As I mentioned, you know, I have my own bot that my my clients get to chat with. I use a amazing AI tool for post production work for this podcast.

Ajay Malik [00:41:22]:
I would be surprised if you were not using I would be, like, see the screen. Right? And you know what? Like, I I have a talking face. Okay? I will show you next meeting. Right? It’s pretty good. Of course, it’s very difficult to do me because face is fine. But the accent accent is also another DNA. My accent is so messed up. Right? It is, like, accent is over the years of learning how to say every word correctly or incorrectly.

Ajay Malik [00:41:49]:
And that is what Right. Match is. And it’s very difficult to know. Accent is such a dear signature for each person. Right, like DNA. But that accent, my like, you can copy my voice, my face, talking face, and you know what? It works.

Scott McCarthy [00:42:03]:
That’s awesome. Hey, Jay, sir. Thank you. Thank you for one, your determination to keep getting on this show, to, you know, taking some time, to come with us because, you know, for the audience, like, I’m in Montreal, Quebec. He is over in India, so it’s bright and early there now. It’s 6AM ish, I think, at your time. So, you know, help of jet lag, I guess, ensured this show occurred. But thank you.

Scott McCarthy [00:42:32]:
Thank you for your time, sir.

Ajay Malik [00:42:33]:
Thank you. And, good to see you. Okay? You know what? In your ScottBot, add the resource. If they need to learn about AI, they can contact you on my link also.

Scott McCarthy [00:42:42]:
It will be there because every transcript of this, podcast goes into the bot.

Ajay Malik [00:42:47]:
Beautiful. Lovely. I love it.

Scott McCarthy [00:42:49]:
Very good. It’s already there.

Ajay Malik [00:42:52]:
Very good. Good talking to you. Okay.